Colourful World Counselling Therapies
Last updated: July 2026
1. Introduction
Colourful World Counselling Therapies (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, respectfully and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, how we use it, how it is stored, and your rights regarding your data.
2. Who We Are
Colourful World Counselling Therapies Based in Saline
Email: info@colourful-world.co.uk Telephone: 07875 501239
We provide counselling, psychotherapy, menopause‑informed therapy and neurodiversity‑focused support.
3. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Email address
- Telephone number
- Home address (if provided)
- Emergency contact details
Sensitive Information (Special Category Data)
As part of therapy, you may share information relating to:
- Mental health
- Physical health
- Neurodiversity
- Personal history
- Family circumstances
- Relationship issues
- Experiences of trauma or distress
This information is only collected with your explicit consent and is handled with the highest level of confidentiality.
Website & Technical Data
When you visit our website, we may collect:
- IP address
- Browser type
- Pages visited
- Basic analytics data
This helps us improve the website experience.
4. How Your Information Is Used
We use your information to:
- Provide counselling and psychotherapy services
- Communicate with you about appointments
- Respond to enquiries
- Maintain accurate clinical records
- Ensure safety and duty of care
- Process payments
- Comply with legal or regulatory obligations
We do not use your information for marketing unless you explicitly opt in.
5. Confidentiality in Therapy
Everything discussed in therapy is confidential except in the following circumstances:
- You disclose information that suggests you or someone else is at serious risk of harm
- You disclose information relating to certain criminal activities
- We are legally required to share information (e.g., court order)
- Professional supervision (your identity is not shared)
Where possible, we will always discuss this with you first.
6. How Your Information Is Stored
Your information may be stored in:
- Secure digital records
- Encrypted devices
- Password‑protected systems
- Locked physical storage (if applicable)
We take all reasonable steps to ensure your data is protected from loss, misuse or unauthorised access.
Clinical notes are stored separately from contact details for additional security.
7. How Long We Keep Your Information
We retain counselling records for 4 years after your final session, in line with professional guidelines. After this period, records are securely deleted or destroyed.
8. Sharing Your Information
We do not share your information with third parties unless:
- You give explicit consent
- It is necessary for safeguarding
- We are legally required to do so
- A medical professional requires information for your safety
We never sell or distribute your data for marketing purposes.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (where legally permissible)
- Restrict or object to certain types of processing
- Request transfer of your data to another provider
- Withdraw consent at any time
To exercise any of these rights, contact: info@colourful-world.co.uk
10. Cookies & Website Tracking
Our website may use cookies or basic analytics to improve user experience. You can disable cookies in your browser settings at any time.
11. Third‑Party Services
If you contact us through email, social media or messaging apps (WhatsApp, Facetime, Messenger), those platforms may process your data according to their own privacy policies.
We recommend reviewing their policies if you have concerns.
12. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or practice. The latest version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Colourful World Counselling Therapies
Email: info@colourful-world.co.uk
Telephone: 07875 501 239